Chicago Sun-Times: Chicago’s 911 emergency center to get a $75 million upgrade

The 20-year-old computer-aided dispatch system that forms the guts of Chicago’s 911 center will be replaced by a $75 million upgrade that is expected to dramatically improve both the speed and quality of emergency response.

After years of planning, City Hall has chosen TriTech Software Systems to install the complex software and hardware systems that will allow Chicago to comply with a 2020 deadline to make the switch to, what’s known as “Next Generation 911.”

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