Dealing with Difficult People - Techniques for Defusing Difficult People & Challenging Situations
Course Objectives: Upon completion of this course, you will be able to defuse difficult and challenging situations.
Intended Audience: All
Duration: 17 minutes
Prerequisites: The following courses are recommended prior to this course:
- Business Skills: Dealing with Difficult People - Introduction
- Business Skills: Dealing with Difficult People - Pinpointing your Triggers
- Business Skills: Culture, Upbringing, & Personality - Your Responses to Difficult Circumstances