On-demand, eLearning

Dealing with Difficult People - Techniques for Defusing Difficult People & Challenging Situations

Course Objectives: Upon completion of this course, you will be able to defuse difficult and challenging situations.

Intended Audience: All

Duration: 17 minutes

Prerequisites: The following courses are recommended prior to this course:

  • Business Skills: Dealing with Difficult People - Introduction
  • Business Skills: Dealing with Difficult People - Pinpointing your Triggers
  • Business Skills: Culture, Upbringing, & Personality - Your Responses to Difficult Circumstances