Fundamentals of Customer Service: Fun Facts About Customer Service (Part 2 of 11)
Course Objectives: Upon completion of this course, you will understand how customer satisfaction is a key requirement for a successful organization, as well as how building a long-term relationship is driven by customer loyalty over time. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service.
Intended Audience: Anyone who interacts with internal or external customers of the organization.
Duration: 6 minutes
Prerequisites: It is recommended that learners complete the Fundamentals of Customer Service series to get the most from this on demand course.