March 2, 2022

Northwest Bergen Central Dispatch, NJ Selects CentralSquare to Support Their NG911 Transition with Modern Functionality and Exceptional Customer Service

LAKE MARY, Fla. – March 2, 2022 – CentralSquare Technologies, an industry leader in public safety software, announced that Northwest Bergen Central Dispatch in Ridgewood, New Jersey, has selected CentralSquare 911 Enterprise to replace a Zetron system. CentralSquare's Next Generation 911-ready system outperformed the competitors with its ability to provide auto-callback functions, dispositions, and auto-dispositions. Northwest Bergen Central Dispatch chose CentralSquare over Solocom, Vesta, and Zetron, as their preferred partner that offers the most updated 911 solution in the market that can adapt to their unique needs.

“The choice was easy, CentralSquare offered a unique package of full functionality with reasonable pricing, and the customer service was exceptional,” said Wayne Lougheed, Director of Northwest Bergen Central Dispatch.

Northwest Bergen Central Dispatch provides 200,000 residents over a 70 square mile area an effective way to summon public safety assistance. By using CentralSquare Enterprise 911, the agency will be able to better serve that community by transitioning to a NG911-ready system with enhanced functionality that improves workflow efficiencies and supports more robust reporting. CentralSquare will also be developing further features for tracking non-emergency calls that will assist with meeting citizens’ needs, providing customer service that is unmatched in the industry.  

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