PoliceOne: Are you next generation 911 ready?
Approximately 137 million American adults live in homes that use mobile phones exclusively, according to a report from the CDC National Center for Health Statistics. Additionally, 48 million children also live in mobile phone-only households without access to a traditional landline.
The tools and way we communicate have undeniably changed. Gone are the days of being wired to a wall or chained to a cord to make a phone call – we are living in the next generation of communication. Now we text and tweet, snap and Skype. We communicate visually, on-the-go, on-the-road all the time. When an incident occurs and emergency services are needed, public-safety answering points (PSAPs) should be able to receive the call with all the same capabilities that are common to citizens.