Course Objectives: Upon completion of this course, you will understand the four types of customer service and how no amount of friendly service, pleasant people, and customer feedback tools will be successful if your products or services don't work. You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service.
