CentralSquare Technologies’ Centerline AI™ Integration Revolutionizing RMS and 911 Operations

AI-powered tools streamline reporting, task management and dispatch for first responder agencies

LAKE MARY, Fla. — Oct. 16, 2025 — CentralSquare Technologies, a leading provider of public sector software, today announced the integration of Centerline AI™ into its records management (RMS) and Vertex™ NG911 Call Handling platforms, delivering new artificial intelligence capabilities designed to improve response times, automate documentation and enhance investigative workflows.

For 911 dispatchers, Centerline AI enables live transcription and translation of call audio, automated incident documentation and intelligent data extraction to support real-time decision-making. These features help agencies respond faster and more accurately while reducing manual data entry.

In records management, Centerline AI allows officers and detectives to dictate directly into the system for hands-free report writing, form completion and task updates. Spoken or typed input is converted into structured, accurate narratives in minutes. A secure, AI-powered chatbot lets users query policies, manuals and case data using natural language.

Agencies can assign and track tasks such as offense code validation, press release preparation and case follow-ups. A unified workspace brings together reports, evidence and investigative details, supporting cold case reviews and data analysis. Teams can also build and manage forms for workflows like search warrants and administrative reporting.

“Hero-grade technology like Centerline AI is a commitment to those who uplift our communities and represents a leap forward in how agencies interact with their data,” said Sarah McWhorter, Vice President of Product Management for public safety at CentralSquare. “By embedding AI directly into RMS and 911 workflows, we’re empowering public safety professionals to perform at the highest standard with precision, readiness and confidence.”

To learn more, visit CentralSquare at booth No. 773 at IACP 2025 or online at centralsquare.com.

About CentralSquare

CentralSquare Technologies is the trusted provider of public sector software in North America. Our comprehensive, cloud-based platform connects public safety and public administration, helping communities of all sizes run more safely and effectively every day. More than 8,000 agencies rely on CentralSquare to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact. Learn more at www.CentralSquare.com.

Media Contact:

centralsquare@piercom.com