5 Signs It’s Time to Switch Your Public Sector Software

Communities and public safety agencies all around North America have been discovering in recent years that the software on which they depend to manage processes ranging from 911 services to computer-aided dispatching to asset management isn’t performing up to snuff for their needs.

Still, it can be difficult for those agencies to realize that it’s time for a switch. Here are five signs that you should ditch your current public sector software and adopt a new solution:

1: Identify Trends and Patterns Through Data is Increasingly Difficult within Your Current Platform

Public agencies are increasingly being asked to do more with less. One of the ways they’re working to boost efficiency and stay ahead of the curve when it comes to addressing problems is by leveraging data to identify trends and patterns, and using that knowledge to deploy resources where they are needed. If your current platform isn’t providing the analytics you need, it may be time for a switch.

2. Current Software Doesn’t Meet Security Standards

More than 70 government agencies were successfully targeted by ransomware attacks in 2021, representing an estimated $18 billion in costs associated with downtime and recovery. If you aren’t using a cloud-based platform for your public sector processes, you’re at an increased risk of a security issue. Cloud-based enterprise solution software providers keep their platforms updated and have the resources for keeping data secure. If your current platform isn’t cloud-based, it may be time for a switch.

3. Declining Interoperability

New software functionalities are being developed on nearly a daily basis, and if your agency is using different platforms for various applications there’s a good chance they don’t communicate well, if at all. Communication processes that should be seamless must often be accomplished using complicated, inefficient workarounds, and in many cases, they’re not possible at all. If a lack of interoperability is affecting the way your software performs, it may be time for a switch.

4. Need for Scalability

The fastest-growing communities around the United States have increased their population over the past 10 years at rates exceeding 20%. What that means is more public safety employees, more agencies providing services and more resources to manage. Without a solution that can grow as a community grows, public safety agencies will find themselves having to abandon their existing software solutions in favor of new ones. If your public safety or public administration software can’t keep up with your community’s growth, it may be time for a switch.

5. Response Times Are of Concern

Response times are critical when it comes to delivering public services and protecting lives. Issues that can affect response times include slow software, inefficient workflows and a lack of interoperability. And when the public is evaluating how well your agency performs, response times are going to be at the top of the list in terms of metrics. If your current software solutions aren’t delivering adequate response times, it may be time for a switch.

Make the Switch to CentralSquare

If any of these issues is a problem with your current public safety software platform, it may be time to consider a switch to CentralSquare. With more than 7,500 communities already trusting our products, CentralSquare is the # 1 provider of public safety software solutions in North America. More than 7,500 agencies trust our products to manage the most complex incidents and natural disasters. CentralSquare brings the latest technologies—from AI-based smart patrolling to IoT-based dispatch—to public safety agencies via cloud-based, integrated software solutions that maximize interoperability, minimize response times and increase efficiencies.

Want to know more about CentralSquare and the solutions we offer? Schedule a demo today.