How CentralSquare One™ Cuts Cognitive Load for 911 Responders

Public safety agencies have access to more data than ever before. But access alone doesn’t improve outcomes. The data still has to reach the right person, in the right system, at the right moment.

According to Police1 research, officers are managing a rising volume of information with little support to process it during pivotal moments. The data exists across CAD, RMS, and field systems. But when those systems don’t communicate, critical context gets lost in the gaps between them.

At a recent first-look webinar, CentralSquare pulled back the curtain on CentralSquare One™. The public safety intelligence software connects CAD, RMS, Centerline AI™, and FirstTwo™ into one continuous workflow—from the first 911 call to the final report.

The webinar featured three design partners who helped shape the product: Cara McDermott of Murrieta PD, Jennifer Qvist of Allen PD, and Luke Plessa of Sunny Isles Beach PD. Here are five things you need to know about CentralSquare One from the agencies who helped build it.

Key Takeaway 1: CentralSquare One Cuts the Click Count

Every unnecessary click, login, and system switch is time an officer isn’t spending on the call. In a 2025 Police1 study, officers consistently cite excessive clicking and logins as a top frustration—one that delays access to critical information when each second matters.

During the webinar, our design partners put real numbers to the problem. Cara McDermott from Murrieta PD estimated over 50 clicks per 911 call. Jennifer Qvist put Allen PD’s range at 40 to 200 clicks, depending on the situation.

CentralSquare One addresses the click problem directly. Instead of forcing dispatch, patrol, and fire to navigate separate systems with separate logins, the platform presents one screen that adapts by role. Each user only sees what they need without switching applications or re-entering credentials.

Less time hunting for information means more time acting on it.

Key Takeaway 2: Automated Intelligence Builds the Incident Briefing

Before an officer arrives on scene, CentralSquare One is already working.

The moment a call comes in, Centerline AI automatically pulls prior incidents, active warrants, and escalation patterns via CAD RMS integration into a single briefing.

To illustrate this, the webinar walked viewers through a live demonstration. A domestic call came in and was immediately flagged as the fifth call from that address in a week, with an aggravated assault and arson record surfacing automatically alongside it. An officer heading to that call now knows what they’re walking into before stepping out of the vehicle. That changes how they approach the scene.

None of that was new information. The agency already had it in its system. Historically, accessing it required a dispatcher to manually search multiple systems under time pressure, which doesn’t always happen fast enough, or at all.

CentralSquare One pulls all relevant data automatically, before a responder ever reaches the scene. The result is a safer, more prepared response built on the data agencies already have.

Key Takeaway 3: Investigators Get Their Time Back

CentralSquare One provides value beyond the initial call. It follows the case through investigation as well.

Detectives can now summarize and cross-reference case files without toggling between systems. What used to take hours of reading and manual comparison happens in one place. This frees investigators to focus on the tasks only they can do: interviewing witnesses, building probable cause, making judgment calls.

Transparency is built into CentralSquare One. Every insight links to its source document, giving detectives full visibility into where the information came from. The platform surfaces what’s relevant. The detective decides what to do with it.

The platform also turns investigative leads into a shared, real-time operational map. Evidence collection becomes visible to the entire agency, not just the detective who found it. When the whole team can see the same picture, coordination improves and cases move faster. As a result, investigators spend less time searching and more time solving.

Key Takeaway 4: Trusted By Your Peers

CentralSquare One wasn’t built in a lab. It was shaped by the people using it in the field. Murrieta PD, Allen PD, and Sunny Isles Beach PD have been part of the Design Product Group since day one, and their fingerprints are on everything from the interface to the workflow logic.

At the webinar, each of them shared what they’re most looking forward to.

“We’re already using Centerline AI here, but I’m so excited to use FirstTwo and give it to our officers and detectives and dispatch. Really can’t wait.”
 — Cara McDermott, CAD & RMS Administrator, Murrieta, CA PD

“Being able to get this all in one place, without multiple logins and MFA, is going to be a huge win and a time saver—getting all that information right there upfront for people when seconds count.”
 — Jennifer Qvist, Police Specialist, Allen, TX PD

“I think it’s inevitably going to make cops safer. Improving situational awareness and getting that information to responding officers and dispatchers at a glance is invaluable.”

— Luke Plessa, Assistant Chief of Police, Sunny Isles Beach PD, FL

Three agencies with three perspectives—but one consistent message. CentralSquare One will make their teams faster, safer, and better informed.

Key Takeaway 5: What’s Next for Unified Public Safety Intelligence

CentralSquare One is already delivering as a unified public safety platform. The roadmap makes it even more compelling.

Coming soon is single sign-on across every module, browser and mobile access, and deeper RMS integration. These updates further reduce friction and extend the platform’s reach to wherever responders are working.

Further out, the roadmap includes third-party CAD support, open-data integrations like Flock, drone support, and an interface that adapts in real time to what a responder is doing. The platform will grow with your agency, not the other way around.

All of it stays inside CentralSquare One, working across ONESolution, Public Safety Suite Pro, and Enterprise. Every update on the roadmap is additive. Agencies build on what they already have, not from scratch.

See CentralSquare One in Action

CentralSquare One is public safety incident response software that reduces clicks per call, automates incident briefings, saves time for investigators, and turns leads into a shared operational map. Not only that, you can adopt it confidently, knowing it’s built and tested by the very public safety agencies who will use it.

Every feature was added for maximum value delivery. Your agency already has the data. CentralSquare One makes sure it reaches the right people at the right time.

If this article raises any questions, or if you want to see what this platform can do for your agency, the next step is a no-obligation demo. In 30 minutes, we can walk through your current workflow, your existing systems, and what CentralSquare One looks like for your agency. Request a demo today.