Making Every Second Count: How ONESolution Supports First Responders

Modern emergency response depends on seamless, real-time coordination. But too often, agencies are held back by disconnected and outdated systems. When tools don’t talk to each other, officers are forced to switch platforms, re-enter data and waste valuable time searching for mission-critical information.

These inefficiencies have dire consequences: slower response times, higher chance of human error, and increased stress in high-pressure situations. In an emergency, these things can be the difference between resolution and escalation.

ONESolution changes that. As a fully integrated suite, it connects dispatchers, field officers, investigators and administrative staff in one platform. From initial 911 call to case closure, everyone works from the same accurate, up-to-date information.

By eliminating silos and unifying data, ONESolution helps agencies respond faster, make better decisions, and ultimately, save more lives. ONESolution removes friction so responders can do what they do best: protect their communities.

A Unified Public Safety Suite

A unified public safety suite, like CentralSquare’s ONESolution, streamlines operations and allows for better collaboration across agencies and departments. Discover how else it benefits your agency.

Integrated Modules

ONESolution’s integrated modules create a seamless flow of information across your agency. With data shared between your CAD, RMS, Mobile, and Jail modules, critical data only needs to be entered once. This eliminates silos, reduces errors and saves time. Whether it’s a dispatcher logging an incident, an officer filing a field report, or jail staff managing an intake, everyone accesses the same data in real time.

ONESolution also offers customizable modules and dashboards, so agencies can tailor the system to their workflows. It’s streamlined, connected and built for better outcomes.

In emergency response, timing and accuracy are everything. With real-time data sharing, ONESolution ensures that dispatch, field officers and command staff are working from the same information.

As an incident unfolds, responders can receive live updates on location, evolving threats, known hazards and prior call history. This data improves coordination and safety. It leads to faster, better decisions during high-pressure situations.

In contrast, many outdated systems don’t support real-time data sharing, forcing responders to rely on phone calls, disconnected tools or manual updates. This creates delays that some emergencies can’t afford. Fortunately, ONESolution keeps your agency connected and responsive.

Mobile Access

ONESolution’s mobile access equips field responders with the tools they need – wherever they are. With mobile computing terminals (MCTs), officers can communicate directly with CAD and other units through car-to-CAD and car-to-car messaging. This enables voiceless dispatch and real-time status updates, which reduces radio congestion and improves situational awareness.

With mobile field reporting, officers can also generate, submit and revise reports in the field. This reduces in-office work so responders can spend more time in the community.

Whether they’re in transit, reviewing incident history, or coordinating with another unit, ONESolution’s mobile app keeps first responders informed and safe.

Real World Results

Located just north of Atlanta, Johns Creek PD serves a growing community of 85,000 residents. They have a team of 82 officers and 20 civilian staff. Prior to 2010, they envisioned forming their own 911 center and started searching for a one-stop solution for CAD, RMS, and reporting. They chose CentralSquare.

Now, as part of a 911 consortium, Johns Creek uses ONESolution to simplify emergency response, as does every member of the consortium. With an integrated CAD and RMS system, dispatchers can send critical information to officers in the field for better situational awareness. After responding, officers can easily file reports.

The City of Johns Creek also benefits from ONESolution. When someone is in danger, our tool equips officers to respond faster and more prepared. It also provides precise addresses and locations, so officers arrive at the right place without wasting time.

“Officers are able to see the address and location with more clarity and then respond quicker to the calls.”

Jon Moses, Lieutenant for the John Creeks PD

How to Get Started

The modern challenges facing public safety require a unified suite, not disparate systems. ONESolution by CentralSquare gives you the flexibility to choose between on-prem or cloud-based deployment , without sacrificing performance.

For agencies already using ONESolution on-prem, moving to the cloud is fast and painless. Go live with just 8 hours of testing. No reconfiguration. No retraining. You keep the same tools, features, and workflows while gaining the security, scalability, and cost efficiency of the cloud.

Whether you’re dispatching units, managing records or writing reports in the field, ONESolution keeps your team connected in real time. It eliminates data silos and manual entry, so your responders get accurate information faster.

Schedule a discovery call today to learn how ONESolution can streamline your operations and support your mission. Together, we can serve communities better.