About Ames, Iowa
Located approximately 30 miles north of Des Moines, Ames has a population of 66,427, making it the state’s ninth-most populous city. A longtime Naviline™ customer dating back to the 1990’s, Ames integrated CentralSquare® Payments into their Naviline™ platform in May 2022 to help streamline their payment processing for their citizens, while also creating one single, fully-integrated ERP platform with one support contact: CentralSquare®. The benefits the Ames internal team and their citizens experienced from this integration were almost instantaneous, driving an increase in online payments and removing burdensome manual work from the staff.
“We like it because it’s all one product. We like the one shop stop. If something goes wrong, I make one phone call. I’m not stuck in between the financial vendor and the credit card payment. We like that it’s one vendor and I make one call and they just fix it.”
– Linda Sill, Systems Analyst, City of Ames, Iowa
Challenges
With limited staff and resources, Ames needed a better way to manage the increasing amount of citizen payment requests. The trigger for Ames was an onslaught of phone calls to pay bills over-the-phone that put the Ames finance team in a difficult situation where they simply could not keep up.
The Solution
The Results
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