CONFIRE, CA: Easing 911 Workload With CAD Enterprise

John Tucker, Assistant Dispatch Manager, CONFIRE JPA, CA, describes how his agency eases workload in the 911 center with CentralSquare CAD-to-CAD™ and CAD Enterprise and Mobile. After going live with CAD-to-CAD with a neighboring ambulance agency, CONFIRE reduced phone calls by 50% from 13,000 to 6,000 calls a month, freeing up dispatchers to answer more calls.