Austin PD’s ‘Fourth 9-1-1 Option’ – Mental Health Services

When someone calls 9-1-1 in Austin Texas, the caller hears, “Austin 9-1-1, do you need Police, Fire, EMS, or Mental Health Services?” As seen on 60 Minutes, Lt Kenneth Murphy of the Austin, Texas Police Department and his colleagues from Integral Care, Colleen McCullough and Kedra Priest, will share their pioneering approach to responding to mental health related 911 incidents using civilian mental health professionals.

This important discussion will provide data, insights and proof into the success of having a 4th 9-1-1 option as well as tips, guidance and an opportunity to ask questions of the Austin PD and Integral Care team to see how you can implement a similar program in your own community.