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Online Citizen Reporting™

Convenience At Your Fingertips

Empower citizens to submit non-emergency incident reports anytime, anywhere, while reducing the workload on your team. 

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Stay Connected to Your Community

Citizen Reporting makes it easy for residents to file non-emergency reports online—quickly, securely, and without tying up dispatch. Our intuitive portal streamlines submissions, automates follow-up, and cuts manual work. Keep your team focused on critical calls while giving citizens faster service and peace of mind.

Trusted Features

Simplified Address Validation

Ensure accurate street, city, state, and zip code information to reduce data entry errors.

Automated Notifications

Receive instant email alerts when a new report is submitted or updated.

Full Records Integration

Import citizen reports directly into your Records database and workflow for seamless follow-up.

Flexible Review and Approval

Accept, reject, or request additional information with just a few clicks.

Proven Benefits

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Save Valuable Time

Reduce phone calls and in-person visits with a fully online, self-service reporting option.

Increase Citizen Satisfaction

Give your community a simple, convenient way to submit reports from home or on the go.

Simplify Agency Workflows

Review incidents, request more information, approve or reject submissions, and import reports directly into your Records system.

Focus on High-Priority Calls

Free up resources by handling non-emergency incidents digitally, allowing officers to respond where they’re needed most.

Powering Heroes

See how CentralSquare is built for those who never stop serving and protecting.

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CentralSquare Technologies is the trusted provider of public sector software in North America. More than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations – from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.

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