CentralSquare to Provide Fully Interoperable Public Safety Software Suite to Allen, Texas

Allen Police Department joins the CentralSquare public safety network which connects the top cities in the United States, including all 18 who use coordinated systems to dispatch across fire, police and EMS

Lake Mary, Fla., April 17, 2019 — CentralSquare, a leader in public sector software, announced today that it has signed an agreement with the Allen Police Department for CentralSquare Public Safety Suite Enterprise which includes Computer Aided Dispatch, Records Management and Mobile systems. The department’s purchase represents an upgrade of its existing communication and records systems.

“We’re honored to welcome Allen PD to the CentralSquare community of public safety agencies,” said CentralSquare Executive Vice President and General Manager of Public Safety Steve Seoane. “This partnership underscores the department’s commitment to enhancing their service to residents and visitors. Their decision to implement CentralSquare’s state-of-the-art technology – designed to power faster response, better connectivity and improved collaboration both within the agency and across the region – is testament to their leadership in keeping the public and their officers safe.”

With the Enterprise suite’s 911 CAD, Allen PD gains a fully integrated system that offers the fastest multi-agency, multi-discipline and multi-jurisdictional response among law enforcement, fire and EMS.

As part of a public safety network within the Dallas-Fort Worth-Arlington, Texas, Metropolitan Statistical Area, Allen joins more than 75 area agencies who currently rely on CentralSquare public safety solutions to serve a population of more than 5 million people.

“From the time we pick up a 911 call through writing reports and every other public safety service we provide, we wanted one seamless system from start to finish,” said Allen Police Department Deputy Chief Ken Myers. “In partnering with CentralSquare, we’re working toward critical departmental goals: increase the speed and accuracy of our reporting, improve collection of data and make better decisions with analytics and citizen service tools, ultimately so we can keep officers out in the community. We look forward to leveraging the system’s flexibility, automation and citizen portal to make sure we enhance efficiency in all areas of our department.”

Offering the industry’s most unified CAD, RMS and Mobile system, CentralSquare improves officer safety and gives them more time in the community. Tight integration between CAD and RMS cuts reporting time in half by providing a list of pending reports with prefilled CAD data that extends to all reporting modules, a feature unique to the industry. CAD Enterprise, built on an agile platform for interoperable (open API) and coordinated response, saves critical time for each dispatch: two minutes with unit swapping, 2-3 minutes with dispatch recommendation and up to 20 seconds with auto-dispatch function. The web-based RMS empowers agencies with a “enter once, share infinitely” capability in which data is entered once (or drag-and-dropped for fewer key strokes) and shared across all systems such as 911, CAD, Mobile and Jail. The completely reimagined UX in Mobile Enterprise – a result of hundreds of hours of direct one-on-one audits, field observations and usability studies – provides configurable templates, visual cues for areas needing attention and night-mode for clear viewing in dark surroundings, among other features. With today’s largest cities on a common platform relying on Enterprise as their mission-critical engine for coordinated police, fire and EMS dispatch, CentralSquare offers the most compelling software suite for public safety agencies across North America.