Benefits of CentralSquare’s Public Safety Suite®

When an emergency occurs, coordinating response efforts and managing the situation creates a number of challenges that public safety professionals must overcome.

Challenges such as communication, information sharing, getting the right units to the scene and even incident reporting can affect your agency’s ability to operate efficiently.

With the proper technology, these challenges become opportunities to make improvements and save more lives. In this article, we’ll explore CentralSquare’s software and how many communities are currently seeing the benefit of our technology.

CentralSquare’s Public Safety Suite

Public Safety Suite helps agencies increase community safety through automated, cloud-based systems and mobile optimization. It is an integrated system with 911, CAD, RMS, Mobile and Jail all in one place.

Our technology has the tools your agency needs to provide the most efficient and quickest response efforts to citizens in need. With improved location resources, automated call-backs and call prioritization, dispatchers can make better-informed decisions and send the most appropriate resources to the scene.

The suite is also designed to improve responder safety. Our CAD and Mobile systems enhance the communication process between agencies to increase situational awareness. As dispatchers receive information, responders in the field can use mobile technology to approach each incident well-informed.

In addition to increased community safety, the suite is built to refine your daily operations. Public Safety Suite is dispatcher-friendly, freeing them up to focus on the important task of responding to emergency calls and coordinating lifesaving emergency response.

Automation tools simplify the process to generate reports, keeping responders out of the office and in the field.

Public Safety Suite is fit for agencies of all sizes. As your community grows, the system is scalable to always grow with you.

Don’t Just Take Our Word for It

One of the key features of the system is that it is configurable and adaptable. CentralSquare customers are using our technology to create an impact in their community in very unique ways.

Hamilton County, TN

Hamilton County, TN, has seen the greatest benefit of our system through CAD and the power of interoperability for critical information sharing and coordinated response.

Before adopting CentralSquare’s solution, their agency found that officers were struggling with being able to share information and communicate via radio. Due to the high amount of activity in their community, they were overwhelmed with radio traffic.

Present day, most of their information sharing and communication now happens through Mobile CAD which frees up the radio for that critical information when an officer needs immediate help.

The need for interoperability was never felt more than in 2015 during a terrorist attack in Chattanooga.

Within the first three minutes of the initial attack, they were able to have 7 agencies that were involved working to respond to the situation because they were integrated on one CAD system. This allowed each agency involved to catch the shooter and manage the situation quickly and efficiently.

Arapaho, CO

Arapaho, CO dispatches for multiple agencies in the county. They act as a hub and agencies are dispatched from their connected network.

Working as a collective unit allows their agency to see where officers are located. They also are able to share calls without having to make additional calls to another dispatcher.

In a profession where mere seconds can save someone’s life, the ability to seamlessly share information helps increase response time and empowers their agency to best utilize resources.

This is particularly important for their county which services a number of agencies in the community. For instance, in the case of a car accident, dispatchers are likely to receive multiple calls for the same incident. Operating as a hub, they can easily share information and see what units are handling the situation so that they are not duplicating response efforts.

Mustang Police Department, OK

The Mustang PD needed a system that was configurable to meet their needs and a solution that was appropriate to fit their community size.

Their agency benefits from the ability to utilize custom forms and modules to speed up the process of incident reporting, which also improved operational efficiency for collecting case information.

Having modern technology keeps your agency up-to-date, but modern technology that your team can use keeps you impactful. The system enables police officers to have an easy-to-use system that allows them to focus on their job, rather than having to figure out difficult technology.

A Dependable Solution

Agencies across the country are seeing the benefit of using CentralSquare’s Public Safety Suite. Citizens receive the help they need when and where they need it, and responders are equipped with the best tools to do their job.

You can see the same impact in your agency and community by connecting with our team to learn more about how our software can benefit you.