Building Trust: Haldimand County and 50 Years of Partnership with Canada

For 50 years, CentralSquare has proudly partnered with Canadian municipalities to deliver reliable, innovative and efficient software solutions. As the #1 provider of public sector software in Canada, our mission is to build safer and smarter communities.

At the heart of our success is a strong Canadian-based team. As experts in the Canadian market, we understand the unique needs and challenges facing local governments like yours. Haldimand County discovered our dedication firsthand.

Haldimand County in Ontario has been a CentralSquare customer since 2017, when they found the perfect fit with Diamond ERP. Keep reading to learn how our solution helped them streamline operations, unify systems and better serve their community.

Case Study: Haldimand County

Haldimand County is a single tier municipality located in the province of Ontario, Canada. Located on the north shore of Lake Erie, the county has a population of 45,000 and an annual operating budget of roughly $100M. Haldimand is a growing and thriving community, responsible for a wide variety of local government services including public works, community services, economic development and more.

Haldimand County Challenges

Before implementing a new solution in 2017, Haldimand County faced major challenges tied to outdated technology and manual processes.

Their legacy ERP system (Vailtech ERP) was nearing the end of its life – both functionally and technically. On top of that, the County had bolted on several ancillary systems, relied heavily on spreadsheets and managed many tasks manually.

Purchasing was a prime example. Although oversight existed, the process was slow, paper-heavy, and highly inefficient – far from ideal for a municipality of their size and budget. Timesheet management wasn’t much better. While accurate, it came at the cost of time-consuming, manual workflows and duplicate data entry.

Customer relationship management (CRM) was also a growing concern. Originally placed on the backburner until a financial system upgrade, it became clear that rolling out a new CRM would have to wait for the implementation of a new ERP solution.

Haldimand County needed an ERP that could unify systems, automate key processes and eliminate inefficiencies. Fortunately, they found it after an intensive evaluation process.

Haldimand County Solution

Haldimand County needed more than just basic software; they needed a complete system capable of managing every aspect of local government operations. As a smaller, single-tier municipality with many services, they required a solution that could handle everything from tax billing and payroll to asset management.

Through a detailed RFP process, Haldimand evaluated technical criteria, long-term costs, live software demonstrations and vendor interviews. CentralSquare’s Diamond ERP came out on top.

Diamond ERP met the County’s unique needs with a fully integrated solution for financials, revenue, municipal operations, assets and human resources. It provided Haldimand with the tools to increase internal efficiency and improve services for citizens. With citizen-facing web services like account management, inquiries, and online payment options, the system also reduced in-person demands on staff.

Haldimand adopted Diamond ERP in 2017 and remains a loyal customer today, continuing to benefit from the system’s flexibility and power.

50 Years of Partnership with Canada

For 50 years, CentralSquare has proudly partnered with Canadian municipalities to deliver reliable, innovative and efficient software solutions. At the heart of that success is our strong Canadian-based team – experts with deep knowledge of Canadian products like Vadim, Tempest, and of course Diamond ERP. Unlike many US companies serving local governments in Canada, we have a true understanding of the local market.

Our commitment goes beyond software. We’re dedicated to providing long-term support, continuously evolving our solutions to meet the changing needs of Canadian communities. With a half-century of experience behind us, and a future of innovation ahead, CentralSquare is proud to be a trusted partner to municipalities across Canada.

Save the Date: ENGAGE Canada

ENGAGE Canada will be one for the books. Join us June 25–27 at Blue Mountains, Ontario, for CentralSquare’s annual user conference. Designed for customers like you, this year is extra special as we celebrate 50 years of being a trusted partner to Canadian municipalities and public agencies.

At ENGAGE 2025, you’ll connect with industry leaders and peers, attend hands-on training sessions, and explore the latest technologies shaping the future of public service. We’ve packed the agenda with inspirational keynotes, customer parties, and real-world training to help you get the most out of your CentralSquare solutions.

We created ENGAGE to fuel your passion, expand your knowledge and build lasting industry connections. Our goal is for you to return home prepared and excited to implement everything you learned.

If you haven’t already registered, it’s not too late! Sign up today to get valuable insights, industry connections, and fun-filled events at this year’s conference.