Top Sessions You Can’t Miss at ENGAGE 2025

ENGAGE 2025 was designed for the unique needs of public administrators and first responders like you. This year’s conference will equip you with knowledge, connect you with peers, and refresh you with fun.

After so many months of planning, ENGAGE 2025 is right around the corner. Hosted at the Gaylord Palms Resort & Convention Center near Orlando, it will be an event to remember. With you in mind, we’ve put together an exciting ensemble of sessions, speakers, and parties, including:

• 200+ breakout sessions
• Industry networking
• Peer-to-peer meetings
• Product training
• Live product demos
• World-class exhibitors
• Keynote speakers
• Special guest, Duncan Wardle
• Themed customer parties
• And more

“Go to all of the sessions you can, attend the after hours events, and don’t be afraid to talk to people. You will be surprised at some of the information that can be shared among one another. In many cases, you may find that someone has a report that you’ve been needing, or that they know a setting that will fix an issue you’re having.”

Captain Jon Moses, Johns Creek Police Department, GA

Review the full agenda today so you can start scheduling your sessions. The conference is only a few days long, so you have to make every hour count! Keep reading to explore some of the amazing sessions we have planned for you.

Centerline and AI

AI technology is transforming the public sector. None more so than Centerline AI, our newest product. At this year’s conference, you can see our AI-powered platform in action. Built for the modern needs of public safety and administration, Centerline AI streamlines administrative tasks so first responders can focus more on serving the community. Here are three can’t-miss sessions related to AI in the public sector.

Introduction to Centerline AI

Get an introduction to CentralSquare’s new AI-powered tool. Centerline AI automates routine work so officers can spend more time protecting their communities and less time on administrative tasks. With Centerline AI, transcribing police narratives and videos takes minutes, not hours. It also comes with helpful case management tools and GPT functionality. Sign up for this session to learn how CenterlineAI can help your agency drive more efficiency and productivity at every level.

• Time: Monday, April 28, 4:00pm–4:45pm
• Speakers: Lane Floyd, Preston Willis (Founders of Centerline AI)

The Power of AI in the Public Sector

For local governments looking to drive efficiency, increase productivity, and improve the citizen experience, AI has emerged as the most powerful tool in decades. Many agencies are already using AI to streamline workflows and empower employees. In this session, you can learn from those who have already implemented AI tools and processes successfully. If you have questions about AI, this is the session to get them answered.

• Time: Tuesday, April 29, 10:45am–11:30am
• Speakers: Lane Floyd, Preston Willis, Brandon McCullough (System Analyst, City of Gresham, OR)

AI in Modern Policing and Dispatch Panel Discussion

By harnessing the power of AI, officers can generate reports faster and serve their communities better. PSAPs can give more attention to emergencies by using AI to manage non-emergency calls. Join this panel discussion featuring CentralSquare AI experts and customers who are using AI to solve challenges for law enforcement and dispatchers.

• Time: Wednesday, April 30, 11:00am–11:45am
• Speakers: Lane Floyd, Capt. Ray Floyd (Police Captain, St. Charles City PD), Devlin Hutchins (Crime Analyst, St. Charles City PD), Donald Clark (Systems Administrator, Monterey County Emergency Communications)

The Cloud

Public agencies today face growing demands and complex challenges. Cloud technology can help, offering scalable, flexible solutions that can adapt quickly to changing needs. If you’re considering a transition to the cloud, it’s normal to have concerns. Attend one of our panel discussions on “the cloud” to get tips on migrating effectively and to hear how other public agencies have benefited from it.

Cloud Early Adopters Panel Discussion

Are you considering a move to the cloud? Discover how CentralSquare customers have benefited from our cloud-based software for public safety and justice. You too can experience the benefits of increased security, data accessibility, disaster recovery, reallocation of IT resources, and more.

• Time: Tuesday, April 29, 10:45am–11:30am
• Speaker: Ashya Comes (CentralSquare VP of Product Management), Cara McDermott (Murrieta, CA), Geof Solberg (Gallatin, MT), Kristi Meredith (Fairbanks, AK), Jason Perez (Murrieta, CA)

Cloud for Local Government Panel Discussion

Featuring three CentralSquare customers, this panel discussion will revolve around the advantages of cloud technology, and how it has benefited their teams and citizens – from ERP to Community Development. Learn from their experiences and hard-earned knowledge, and find out why moving to the cloud could be the best decision for your local government in 2025.

• Time: Tuesday, April 29, 10:45am–11:30am
• Speaker: Tony Jakusovas (CentralSquare), Lourdes Rodriguez (Bal Harbour, FL), Bob Elliot (Winchester, VA), Ocean Sun (San Mateo County)

Public Safety & Justice

Despite higher call volumes, many 911 centers today are understaffed. And even though dispatchers frequently face high pressure situations, there are minimal resources available for those struggling with anxiety, burnout or PTSD. In the two sessions below, you can learn how to better support your telecommunicators, as well as how to equip them with a modern call handling system.

PTSD: Identifying the Signs and Supporting 911 Dispatchers

Every day, dispatchers experience the worst moments of many citizens’ lives, on repeat. As a result, more dispatchers are struggling with post-traumatic stress syndrome than ever before. Join dispatchers from Great Falls, Montana Police Department and Chatham County Call Center to learn how to: 1) Identify the signs of PTSD in your dispatchers, and 2) how you can support dispatchers as they deal with trauma.

• Time: Tuesday, April 29, 10:45am–11:30am
• Speaker: Brandon Skogen (Dispatch Supervisor, Great Falls PD), Angela Page (Manager, Chatham County Non-Emergency Call Center)

NG911 for Hard of Hearing and Foreign Language Speakers

In call handling, it’s important for 911 centers to engage with all citizens effectively, even if they have a disability or speak a foreign language. Learn how CentralSquare is enhancing Vertex NG911 to give every dispatcher the tools they need to gather call details effectively and improve response times.

• Time: Wednesday, April 30, 9:00am–9:45am
• Speaker: Josh Nilson

Public Administration

Public administrators face staffing challenges, limited budgets, inefficient workflows, and much more. Attend the two sessions below to learn how new technology can help your agency keep pace with public sector trends and streamline operations.

Fireside Chat: Local Government Trends

The emergence of new technology has helped local governments work smarter, faster, and more efficiently. How can you leverage new tech to capitalize on public sector trends related to infrastructure, citizen experience, and community development? In this fireside chat, CentralSquare customers will share their thoughts on the top challenges and trends impacting their communities today, and how you can plan for the future.

• Time: Wednesday, April 30, 11:00am–11:45am
• Speaker: Justin Murphy (CentralSquare VP of Product), Linda Sills (System Analyst, Ames, IA), Chris Sorensen (CIO, Pocatello, ID)

User-Led Session: End-to-End EAM Solutions: A Paperless, Mobile, and Data-Driven Approach

In this session, a CentralSquare customer provides an overview of their stormwater workflow, including change management, paperless and mobile processes, and key integrations. Learn how the Analyst for the City of Gresham, OR used integrations with Cognos and spatial data for more informed decision-making.

• Time: Tuesday, April 29, 3:30pm–4:15pm
• Speaker: Brandon McCullough (Analyst, Gresham, OR), Steve Schultz (CentralSquare)

Paid Training Courses

ENGAGE 2025 will offer exclusive, paid training classes, featuring hands-on learning and direct instruction. Optional courses, like the ones listed below, will be held on Wednesday afternoon so you don’t miss any other great content. Sign up now before spots fill up!

Advanced NIBRS

In this class, we’ll discuss the most complicated data elements and rules, as well as how to get them through NIBRS validations. Whether you want to feel more confident about NIBRS at the FBI level or have questions about state specific data collections, this class will make you a NIBRS expert in no time.

• Time: Wednesday, April 30, 1:00pm–5:00pm
• Speaker: Becky Behner, Nelson Taylor

End-User EAM GIS

This session will focus on ArcPro Tools (i.e. splits, merges, etc.), the analytical tools in the WebMap, and any Admin functionality for GIS.

• Time: Wednesday, April 30, 1:00pm–3:00pm
• Speaker: Eric Daniel

Register Today

ENGAGE 2025 will be one for the books. You don’t want to miss our expert-led sessions, themed customer parties, or product training. If you’re already registered, review our full schedule and start choosing your sessions.

If you haven’t already registered, it’s not too late! Sign up today to get valuable insights and industry connections at this year’s fun-filled conference.