Transforming Public Safety: How Centerline Integrates with 911, CAD, and RMS

Technology is transforming public safety, and Centerline AI is leading the charge. Now more than ever, it redefines how agencies manage information, respond to emergencies, and protect their communities.

Centerline is now fully integrated across CentralSquare’s 911, CAD, and RMS workflows—including Vertex NG911 and the Public Safety Suites (Pro, ONESolution, and Enterprise). Our AI-powered platform connects to critical systems so your agency can respond faster, document smarter, and investigate more efficiently.

Centerline transforms how dispatchers and first responders work every day. From language translation on emergency calls to automated report generation, it eliminates time-consuming tasks so responders can focus on serving their communities.

Keep reading to see how the integration between Centerline and CentralSquare boosts efficiency and raises the standard for public safety.

Smarter Call Handling in 911

In emergency communications, seconds matter—and Centerline AI makes every one count. As highlighted by the Department of Homeland Security, AI can transform how agencies handle calls, triage incidents, and deploy resources.

Imagine if you could analyze information from multiple calls about the same incident and piece it together to contextualize the event. Or what if your call handling system could detect and translate non-English languages in real time?

That’s exactly what Centerline brings to public safety. It delivers live transcription and language translation for every call, eliminating delays caused by language barriers or missed details. When combined with Vertex NG911 Call Handling, dispatchers can help citizens in over 135 languages in less than 30 seconds.

Not only that, Centerline’s built-in AI Call Taker automatically manages non-emergency calls, freeing your dispatchers to focus on true crises. And with full call transcripts and recordings, dispatchers can respond to emergencies with more accuracy and confidence—ensuring every detail is captured, every time.

Intelligent Dispatching with CAD

Dispatchers manage an overwhelming flow of information. In the middle of all the noise and constant motion (radio traffic, evolving incidents, shifting priorities), clarity and speed is everything. Thanks to the Centerline-CAD integration, that’s exactly what you get.

With smarter dispatching, Centerline AI automatically analyzes incoming information and surfaces key insights for faster, more informed responses. One-click incident summaries give dispatchers and field units concise, AI-generated context so responders get the right information at the right time.

To maintain consistency and compliance, Centerline also provides automated QA. It reviews dispatcher actions in real time, flagging potential issues before they become errors. The result is a more efficient, transparent workflow from call intake to unit deployment.

“Centerline AI has revolutionized the way I work, bringing efficiency and intelligence to every aspect of my daily routine.”

– Detective Brad Sanders, St. Charles PD

Automated Report Writing in RMS

Law enforcement agencies today are under pressure, forced to balance staffing shortages, rising call volumes, and expanding administrative workloads. But artificial intelligence is helping to lift that burden. According to Police Chief Magazine, AI is here to empower officers.AI is here to empower officers.

Centerline AI gives agencies a smarter way to manage reports and investigations. The AI Copilot drafts narratives, automates NIBRS classification and redaction, and even answers policy-related questions. With Talk to Your Data, officers can securely query records, videos, and reports in plain language (like a ChatGPT agent for your data). Last but not least, Voice Dictation allows for hands-free narrative creation, report completion, and task updates in the field.

The result is faster documentation, improved accuracy, and more time for officers to focus on serving your community.

What Centerline AI Delivers

According to some estimates, officers spend at least 25% of their shifts behind the desk. Despite the necessity of administrative work, it can take away from your agency’s mission to serve and protect.

Fortunately, Centerline AI was built for the needs of everyday heroes on the front lines and behind the scenes. It simplifies complex tasks, speeds up documentation, makes critical information more accessible, and reduces administrative work.

With Voice Dictation, officers can speak reports directly into RMS, cutting hours of manual entry every week. The AI Narrative Builder turns those dictations or typed notes into well-structured, ready-to-file reports that meet agency standards. The built-in Knowledge Chatbot securely searches agency policies, manuals, or case data, giving your staff quick answers without digging through files. And Task Management helps teams stay organized and accountable. Track assignments, validations, and follow-ups in one place.

Together, these capabilities create a more connected, efficient, and proactive public safety ecosystem. Watch our ONESolution and Pro Suite Centerline demos to see how this new integration takes Public Safety Suite to the next level.

Looking Ahead

From faster 911 response to smarter, automated reporting, Centerline AI is reshaping how public safety agencies operate. Dispatchers gain clarity and speed, while officers spend less time on paperwork and more time in the community.

Centerline AI isn’t just an upgrade. It’s a shift toward a more efficient and connected public safety ecosystem. It’s true—our AI-powered platform improves staff productivity and service delivery. But it also protects your team, equipping dispatchers and officers with tools that, ultimately, increase safety and reduce burn out.

By integrating AI across 911, CAD, and RMS, Centerline is laying the groundwork for the next generation of GovTech. Schedule a discovery call today to learn how your agency can start building its future with Centerline AI.