Seminole County, FL: Enhancing Emergency Response with Enterprise CAD

Keri Miller, Program Manager for the Seminole County Fire Department, explains how their partnership with CentralSquare has enhanced their emergency response capabilities. By implementing advanced technologies like CentralSquare’s Enterprise CAD alongside efficient training programs for their dispatchers, they ensure the closest and most appropriate units are dispatched swiftly to serve their community of 500,000 residents.

For a department covering an area of that size, getting the right resources to the right location quickly is critical to every call. Enterprise CAD gives Seminole County’s dispatchers a clearer, real-time picture of unit locations and availability, helping them make faster, more informed decisions about who to send and how to get there.

That technology works hand in hand with the department’s investment in dispatcher training, ensuring staff can use the system to its full potential during high-pressure situations. Together, these efforts have helped Seminole County build a more coordinated, more responsive emergency operation, one that scales with the needs of a large and growing community.

Miller’s insights reflect a broader trend among fire departments: that modern CAD technology, paired with strong training, can meaningfully strengthen response times and outcomes for the residents who depend on them most.