CitizenLink AI™
CitizenLink AI™
The first integrated suite of AI-based public safety tools in the U.S. designed to reduce 911 wait times for citizens.
AI Assistant for Non-Emergency Calls
CitizenLink AI™ is the first integrated suite of AI-based public safety tools in the U.S. designed to significantly reduce 911 wait times for citizens, prioritizing true emergencies and redirecting non-emergency calls to the appropriate services.
Integrated with CentralSquare Solutions
Integrating with CentralSquare products, including the Public Safety Suite® and Vertex™ NG911, CitizenLink AI reduces wait times for citizens by integrating an AI-assistant into non-emergency call queues. Powered by Amazon Connect, the AI-assistant answers everyday questions refined by the agency, can send text message hyperlinks with more info, or even transfer calls.
Public Safety Suite® - Pro Suite
Built for small and midsize agencies, Pro Suite integrates 911, CAD, RMS, Mobile, and Jail in a single, easy-to-use platform.
Public Safety Suite® - ONESolution™
Made for mid- to large-sized agencies, ONESolution connects dispatch, information sharing, records, reporting, and more in a single, secure system
Public Safety Suite® - Enterprise Suite
Made for larger operations, Enterprise Suite is the industry’s most advanced, interoperable public safety platform.
Vertex™ NG911 Call Handling
Vertex™ NG911 is a powerful NG911 platform built for the lifelines in public safety. Prepare your dispatchers for the future of emergency response.
Accessibility and Assistive Technology
CitizenLink AI also incorporates AI and SMS based assistive technology for individuals who are hearing or speech impaired, non-English speakers, or are in danger and unable to speak. Callers in distress who call 911 but hang up before the call is answered immediately receive a text verifying if they intended to call 9-1-1 and can communicate back.
Seeking Early Adopters
We are currently seeking early adopters interested in being the first to utilize this solution and your agency can submit your interest by emailing us at earlyadopters@centralsquare.com.
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