ENGAGE 2026: Join us March 15-18 in Washington, DC
Being “Hero-Grade” means showing up with purpose, making an impact, and lifting others along the way. Whether it’s through innovation, compassion, leadership, or resilience, these are the people who inspire us.
This is a chance for us to honor and recognize the everyday heroes in our community. These are the people going above and beyond to make a real difference.
See our 2025 Customer Heroes:

Belinda displays exceptional leadership and commitment to her agency, significantly reducing staffing challenges on the 911 team and creating an environment that excites people to go to work every day.

Recognized for his resilience while enduring unimaginable hardship, and his fervent dedication to suicide and mental health awareness, inspiring others to around him to end the stigma surrounding mental health.

Recognized for his leadership and resilience through difficult staffing challenges and continuous advocacy for his staff – inspiring others around him to strive to make change.

Chief Wassman is recognized as a true leader who is always willing to listen to others and support his team, showcasing the importance of kindness and standing together to serve others.

With almost two decades of service, Daniel is recognized as someone who continuously goes above and beyond his duties to support his team and community.

Deanna is recognized for being the backbone to her community and someone who lives by “be kind”, always going above and beyond to strengthen her small-town community

As a dispatcher, Sean uses his courage and expertise to act proactively and help save lies – reminding us how vital dispatchers are as the first line of defense in first responders

Russ makes significant contributions to his community through his resilience and dedication, across critical moments from a CAD rebuild to physically building a communications center.

Know of someone who fits the bill? Nominate them!
Have your own story to share? Share it with us!
Winners will be selected on a quarterly basis and will receive an exclusive Hero-Grade Challenge Coin and LinkedIn banner!
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