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customer stories

Using Advanced CAD and 911 Features in Hamilton County, TN

Jul 08, 2022


Jeff Carney, Director of Operations with Hamilton County ECC, TN, talks about how his agency uses automated features of 911 and CAD Enterprise to free up their dispatchers’ time. Abandoned call processing, CLQ (Caller Location Query) and Text-to-911 are all features his agency uses to help their 911 team to work more efficiently and keep citizens safer.

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