Next Generation NG911

NG911 is a set of standards and technologies that govern a wide spectrum of the public safety space. That includes NG Core Services that connect people to PSAPs, 911 call handling solutions that put NG communications and data into the hands of operators and finally how those systems share data from CAD, RMS, Mobile, Radio and others. 

NG911 call-taking solutions equip dispatchers to communicate with citizens beyond the phone call through multimedia. In turn, dispatchers and first responders go into the field with greater situational awareness, improving their ability to effectively provide emergency services.  

This technology is built to help public safety professionals overcome the day-to-day challenges of serving the community. Capabilities like faster network communication, data sharing, multimedia communication and advanced caller location technology improve your agency’s ability to improve operations and take life-saving emergency response to the next level.

Citizens expect that when they dial 9-1-1, someone will be there to answer and send help in their time of need. However, challenges such as communication barriers, locating callers, sharing incident information and dispatching responders can affect your ability to serve your community.  

CentralSquare’s 911 call-handling solution moves beyond a stand-alone application. Our system is a comprehensive solution that exceeds the existing NENA i3 and NG911 standards. 

CentralSquare is developing features that go beyond what is mandated to enhance the everyday experience of a dispatcher.   

Multimedia Communication: Video-to-911 keeps your team informed and gives dispatch more confidence in the decision-making process. Video capabilities provide on-scene situational awareness ahead of the first responders’ arrival.  

Learn more about Next-Generation 911 Call Handling. 

Save Time on Misdials: Dispatchers and call takers recover valuable time by responding to abandoned calls with a customized automatic automated text message instead of phone calls. Abandoned calls are responded to immediately, providing better security for callers who would be endangered by speaking and saving time on callbacks, allowing PSAP staff to carry out other important tasks. 

• Prioritize Response: Communicate more efficiently by sorting and routing calls with Automatic Call Distribution (ACD). PSAPs can handle calls for multiple agencies through pre-recorded greetings, connecting callers to agents who are best suited to resolve their specific emergency.

• Customize Your Experience: A modular screen user interface allows agencies to design their layouts, allowing call flow to support the way they prefer to work with the ability to have multiple monitors and the flexibility of desktop phones with ANI/ALI display. Agencies can bring their advanced mapping into 911 with Esri support. The system is also set up to support advanced analytics and wallboarding, allowing agencies to monitor performance in real-time.

• Caller Location Query (CLQ): Locate wireless callers without a separate application or service. 911 centers can seamlessly send the CLQ hyperlink for the wireless caller to click and return their cell phone coordinates. The technology helps 911 centers send help exactly where it’s needed and locate runaways, kidnapped victims, and callers who cannot speak out loud.

Technology is advancing in every facet of life, and that must include the technology designed to keep citizens safe. Advance call-handling solutions give PSAPs the power of data to make informed decisions and save more lives. 

You might consider whether your agency has all the tools necessary to be NG911 ready. Or if you have a system in place, it might be time to assess the maturity state of your 911 solution. Whether you need a new solution or simply want to learn more about what CentralSquare has to offer, we’re here to help.  

It’s easy, take the first step today. Connect with our team to get a free demo and see our 911 call-handling solution in action.