NG911 Emergency Call Handling Software
Built for the Pressures of 911
Deliver fast, precise 911 call handling that supports citizens in their most critical moments.
Answer Every Call with Confidence
Discover how Hamilton County ECC, TN uses key NG911 features to improve operational efficiency, keep citizens safer, and save dispatchers time.
In this case study, the Director of Operations discusses the benefits of abandoned call processing, CLQ (Caller Location Query), text-to-911, and other 911 automations.
Trusted Under Pressure
911 centers operate under increasing pressure: rising call volumes, limited staffing, and evolving communication channels. These challenges demand technology that supports dispatchers and accelerates emergency response.
Always Ready, Always Connected
Stay operational in any situation with cloud reliability, redundant infrastructure, and NG911 readiness.
Integrated Call and Dispatch
Eliminate duplicate data entry and accelerate response with seamless integration with your CAD system.
Built For 911 Professionals
Streamline your workflows and simplify call-handling with powerful, yet intuitive, interfaces.
Scalable for Every Community
From small PSAPs to statewide systems, Vertex NG911 adapts to your size, budget, and operational needs.
Improving 911 Call-handling Efficiency With Vertex™ NG911
Learn how Morgan County 911, AL transformed call handling efficiency and support with Vertex NG911 Call Handling. In this case study, Director Jeanie Pharis highlights the benefits of their long-standing partnership with CentralSquare.
East Baton Rouge Communications District, LA: A Partnership Built for Modern Emergency Response
East Baton Rouge Communications District is modernizing emergency response with Enterprise and Vertex™ NG911. Through a strong partnership with CentralSquare, East Baton Rouge has built a full public safety ecosystem, in the cloud, that delivers a seamless experience from the 911 caller to the dispatcher to the officer in the field.
Edgar County, IL: Advancing Cloud-based 911 Operations With Public Safety Suite® Pro and Vertex™ NG911
The Edgar County 911 team shares how their successful partnership with CentralSquare has strengthened emergency services for their community of 16,000 residents. By moving to the cloud with CentralSquare’s Public Safety Suite® Pro and Vertex™ NG911, they’ve significantly improved their mapping accuracy, providing dispatchers faster, clearer location information that leads to more efficient call handling and response across the county.
Proven Benefits
Seamless Collaboration
Coordinate instantly across agencies through integrated call routing and CAD connectivity for faster response.
Handle Any Call, Any Format
Voice, text, video, or multimedia—your center can receive and process every communication efficiently.
Future-Proof Your Operations
Move toward cloud adoption and new tech without disruption, keeping your agency ahead of the curve.
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